Last Updated: 30 July 2025

 

  1. Introduction

Ship Shape Cleaning (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal data you provide to us, or that we collect from you, in compliance with the UK General Data Protection Regulation (UK GDPR).

 

This privacy policy applies to your use of our website (https://shipshapecleaning.uk/), and when you contact us to inquire about or purchase our services.

 

For the purpose of the UK GDPR, the data controller is Ship Shape Cleaning. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details below:

 

  1. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Data Category

Examples of Data Collected

Identity Data

First name, last name, title.

Contact Data

Billing address, service delivery address, email address, and telephone numbers.

Transaction Data

Details about payments from you and other details of services you have purchased from us.

Technical Data

Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our website.

Usage Data

Information about how you use our website and services.

Marketing and Communications Data

Your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We do not knowingly collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

  1. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

  • Direct interactions: You may give us your Identity and Contact Data by filling in forms on our website (e.g., the “Request A Callback” form) or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • inquire about our services;
  • book a cleaning service;
  • subscribe to our marketing communications;
  • give us feedback or leave a review.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies. Please see our Cookie Policy for further details.
  • Third parties: We may receive personal data about you from various third parties, such as analytics providers like Google.

 

  1. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose of Processing

Type of Data

Lawful Basis for Processing

To register you as a new customer

Identity, Contact

Performance of a contract with you

To provide our cleaning services to you, including managing payments, fees and charges

Identity, Contact, Transaction

Performance of a contract with you, Legitimate interest (to recover debts due to us)

To manage our relationship with you which will include notifying you about changes to our terms or privacy policy

Identity, Contact, Profile

Performance of a contract with you, Necessary to comply with a legal obligation

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Identity, Contact, Technical

Necessary to comply with a legal obligation, Legitimate interest (for running our business, provision of administration and IT services, network security)

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Identity, Contact, Profile, Usage, Marketing & Communications, Technical

Legitimate interest (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, services, marketing, customer relationships and experiences

Technical, Usage

Legitimate interest (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by contacting us at info@shipshapecleaning.uk.

 

  1. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4 above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

  1. International Transfers

We do not transfer your personal data outside the United Kingdom.

 

  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

  1. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

 

By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.

 

  1. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at info@shipshapecleaning.uk.

  1. Right to Complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

  1. Changes to the Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date stated above. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

  1. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.